The Users module is where you manage client accounts in Mumara Campaigns, found under the Users menu. It has three connected parts: User Roles define what users are allowed to do (permissions), Packages define service tiers with limits and features and include a role, and Users are the actual client accounts that get a package assigned.
The recommended setup order follows that chain: first create roles, then create packages that use those roles, then create users and assign them packages. Packages control email sending limits (hourly speed, daily limit, monthly quota), resource limits (contacts, segments, sending domains, triggers, evergreen campaigns), automation limits, and can pre-assign assets like sending nodes, sending domains, and bounce addresses. Individual users can either inherit each limit from their package or have a custom override per setting. Account management includes a 2-step creation wizard, IP whitelisting, status control (Active, Suspended, Closed), bulk actions, and the ability to log in as a user for support.
Worth knowing: access to this module requires administrator permissions, and several features — credits and credit-based billing, adding funds to accounts, per-user contact limits, domain suppression limits, overuse allowances, and bounce-rate campaign stops — require a Commercial ESP license. If a user can't access a feature, check the chain: the permission must be in the role, the role in the package, and the package assigned to the user.
